Question 1

How do I book an experience?

Accepted Answer

Start a conversation via our contact form or WhatsApp. Share your dates and what you are interested in. We respond within 24 hours with availability and next steps. No automated booking - every experience is personally coordinated.

Question 2

How far in advance should I book?

Accepted Answer

We recommend reaching out at least 3-5 days before your desired date, though we can often accommodate shorter notice. For group events or specific facilitators, 1-2 weeks advance notice is ideal.

Question 3

Where do experiences take place?

Accepted Answer

Depends on the experience. Private yoga and sound healing can happen at your villa or hotel. Temazcal ceremonies are at sacred sites with our partnered elders. We handle all logistics - just show up.

Question 4

Do you offer pick-up and transportation?

Accepted Answer

Transportation can be arranged for experiences outside of town. Let us know your location when booking and we will coordinate everything.

Question 5

What is your cancellation policy?

Accepted Answer

Full refund with 48+ hours notice. 50% refund with 24-48 hours notice. No refund within 24 hours, though we will work with you to reschedule when possible.

Question 6

Why are prices not listed on the website?

Accepted Answer

Each experience is customized. A private temazcal for two differs from one for eight. We provide exact pricing after understanding your needs. No hidden fees - the price quoted is the price paid.

Question 7

What payment methods do you accept?

Accepted Answer

Bank transfer (USD or MXN), cash (USD or MXN), and major credit cards. Payment details shared after booking confirmation.

Question 8

Is a deposit required?

Accepted Answer

Yes, a 50% deposit secures your booking. The remaining balance is due 24 hours before your experience.

Question 9

Are prices per person or per group?

Accepted Answer

Varies by experience. Private yoga is typically per session (solo or group). Temazcal and ceremonies are often per person with group discounts. We clarify this when quoting.

Question 10

What should I wear to a temazcal ceremony?

Accepted Answer

Swimwear or comfortable clothes you do not mind sweating in. We provide towels. Bring a change of clothes for after.

Question 11

Is any experience physically demanding?

Accepted Answer

Temazcal involves heat and humidity for 1.5-2 hours. Sound healing and yoga are gentle. We discuss any health considerations before your experience.

Question 12

Can I bring my partner or friends?

Accepted Answer

Absolutely. Most experiences accommodate solo, couples, or small groups. Just let us know your group size when booking.

Question 13

What if I have never done any of these practices before?

Accepted Answer

Most of our guests are first-timers. Our facilitators create welcoming environments for beginners. No experience necessary - just openness.

Question 14

Are there any restrictions or requirements?

Accepted Answer

Some experiences have health considerations (pregnancy, heart conditions for temazcal, etc.). We ask about this during booking to ensure a safe experience.

Question 15

Are you a retreat center?

Accepted Answer

No. We are a concierge service. We curate private wellness experiences and handle all logistics. No facility. No group retreats. Just personalized ceremony.

Question 16

Who are your facilitators?

Accepted Answer

Local practitioners with years of experience. Mayan elders for temazcal. Certified yoga teachers. Sound healers with deep practice. Every facilitator is personally vetted.

Question 17

How do you respect local culture?

Accepted Answer

We work directly with indigenous communities. Pay fair wages. Present ceremonies in their cultural context. Never commodify or strip meaning from tradition.

Question 18

Can you help design a multi-day wellness journey?

Accepted Answer

Yes. Many guests book multiple experiences across their stay. We can design a sequence that flows - perhaps starting with grounding yoga, deepening with sound healing, and culminating in ceremony.

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